Terms & Conditions
These Terms and Conditions of sale apply to all transactions for the sale of goods on the website. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any change will take effect from the date it is posted on the website.
Within several minutes of submitting your order you should receive an order confirmation via email. Please, check Spam. If you do not receive this email, please contact us as soon as possible. It may simply be the case that your email address has been typed incorrectly.
All orders made by you through the website are subject to acceptance by us.
We recommend that you carefully check and correct any input errors in your order before the point at which you submit your order to us on the order summary page during checkout. Because of uncorrected shipping address parcel can be lost or send back.
Prices and Promotions
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be miss-priced or become out of stock or go on promotion.
Pricing errors - If we discover a pricing error in your favour after you have paid for your order, we will automatically refund you the overcharge. In most cases we will honour any incorrect under-pricing of an item especially if the error is highlighted to us by you, wherever possible we will also maintain that price for that individual for a further 3 months. Where we are not able to maintain the price for the individual who originally reported the error, a complementary gift certificate will be issued to show our gratitude. The amount of this gift certificate would be determined by us and judged on the severity of the error highlighted.
Out of stock products - Occasionally products can be of limited stock levels. If we encounter an out of stock product after you have ordered we will inform you. Order process can take 2-10 days more to receive out of stock products. If we cant provide out of stock products we will refund you the cost of the item automatically.
Colour Substitutes - Although rare, occasionally products can become out of stock in a particular colour and size alternatives are unavailable.
If there is a very close match to the one purchased in the same price range, we will include this for you. If it happens that a close match does not exist, we will email you with a gift certificate for more than the product purchase price to spend on whatever you wish within the store, however if you decide prior to redeeming your gift certificate that you'd prefer a refund, the refund will only be offered at the original purchase price.
Changing or Cancelling your order
Before Collection by our Courier - If you require any changes to be made to your delivery address or you need to cancel your order after the order is submitted, you will need to contact us via our contact us page, email, phone or live chat service to make these alterations. It will only be possible to immediately edit or cancel your order up until the point of being processed by our warehouse. Any refunds required will be issued within 1 business day of the changes being made, depending on the payment method this may appear immediately in your account or take several days, this is out of our control.
If you cancel your order in full before the order is dispatched, we will refund you in full including any postage paid.
After Parcel is transferred to Currier - When the parcel is delivered to the courier and oreder marked as Shipped, you can not cancel the order.
Payments Options and Refunds
We require all orders to be fully paid for prior to dispatch, we do not create accounts for post delivery payments under any circumstances.
We accept Paypal only
Bank Charges - We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. This can be surprisingly expensive if you checkout in a currency which is not your account's primary currency.
Failed PayPal Payment - If you are not able to successfully complete your payment through PayPal or you close the PayPal payment page you may find that it is not possible to attempt the payment again on the same order and you are returned to the Glifada website only to find an empty cart. If your cart is empty this means that the order has been submitted to us and you will have an order confirmation in your email. This is not a confirmation of payment. This will follow in separate email, usually around 10 minutes after the payment being successfully processed. If you are unsure whether your payment was successful you can try the following.
1. Log in to your Glidada account to see the current status of your order.
2. Log in to your PayPal account if you have one, any payments made will be displayed in your account summary.
3. Check to see if you have received an email confirmation from PayPal, this may be in your spam box.
4. If you paid by card, check your account statement.
Gift Certificate/s - If you receive an email Gift Certificate from us by email it will contain details of who sent you the Gift Certificate, along with possibly a short message or reason for the Gift Certificate. The email will also contain the Gift Certificate Number, this number should be copied and pasted into the "DISCOUNT" box in the Payment Details page of the checkout. You can use the Gift Certificate as full or part payment towards an order, excluding any postage charges. If the gift certificate contains insufficient credit to make the payment required in full, you will be able to pay the remaining balance using any of our other payment methods.
Currently we do not offer item exchanges.
Dispatch and Delivery
Delivery charges differ greatly depending on delivery country, total weight of the order. The most accurate quotation for postage for your order will be available by simply adding the required products to our online shopping basket and clicking continue to checkout and selecting the appropriate delivery country. Postage costs and options will then automatically be displayed to you. Only proceed through the checkout if you are happy with the postage costs displayed.
We cannot be held responsible for losses due to the delivery address supplied by you being incorrect. This most frequently happens when a customer selects an incorrect delivery country for example Belfast - Ireland in Mainland England or Texas in Mainland-England.
We will use reasonable endeavours to ensure that the estimated delivery times are met, but we cannot accept any liability for late deliveries, which are due to circumstances outside of our reasonable control.
Once you have received the goods, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must take good care of the goods pending their return to us.
Dispatch - Orders are dispatched in same day or can take 1-5 days. Preorder products can take up to 1-2 weeks to dispatch. All parcels are shipped by ukrainian currier “Ukrposhta” by air and with tracking number. After parcel was dispatched we add tracking number in Order Comments. You can track your parcel in website https://www.17track.net/en
Time in transit - The length of time between dispatch and delivery depends upon a variety of factors including destination, customs clearance,post office holidays overload etc. Usually it can take 2-4 weeks sometimes less.
Images and Descriptions
What you see - All images are for illustrative purposes and many of the images of products on this site have been altered to fit into site design, actual packaging & product labelling may vary. Please note, it is the customer’s responsibility to check all sizes, volumes, shades and colours before purchasing. Although we try to ensure that colours are represented as accurately as possible, there are limitations within technology which still make this impossible, you should be aware that colours displayed on your monitor will differ from reality. Slight shade differences can also occur between batches of product and we cannot guarantee that the same batch will be supplied, even within the same order.
Content usage - Glifada do not permit the use any of our website content including videos, images, text or design unless expressly authorised in writing by us.
Returns And Cancellations
We always advise customers to contact us before sending items back to us, we may be able to offer advice with regards to the best or most cost effective way of returning your order.
Cancellations within 7 days of receipt - We will accept cancellation of item/s with a reason provided that we are notified within 7 days of the purchase being delivered. You can contact us by email at firstname.lastname@example.org, our contact us page or live chat in Viber or WhatsApp. This notification must be given by one of these written methods and cannot be agreed over the phone.
After the 7 days from receipt - Returns will only be accepted at our approval, requests for this approval should be sent to us either by return email from your order confirmation, via our contact us page or live chat. This approval will only be given by one of these written methods and cannot be agreed over the phone.
Returning items - All products being returned because of cancellation must be unused, unopened and in a re-saleable condition. We cannot accept liability for goods lost or damaged during transit whilst being returned to us. You are advised to wrap the product carefully to avoid any damages. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include the following with your items:
• your order number
• name and address
• and/or a copy of your packing slip
• the reason for the return
Please note that the cost of returning unwanted items is your responsibility and that the original postage cost will not be refunded for non-faulty items or part returns.
We will allow the following period of time after the receipt of your order in which to return your item/s.
21 days (within Europe)
30 days (Rest of the world)
If it is not possible to return the items within these times please advise us.
Please contact us to receive Address
Please include your order number, name & address Paypal email with any returns this will help speed up your refund.
Damaged / Faulty Goods
If any goods are missing from an order, or if your order is incorrect or goods are damaged or faulty please keep the goods together with the packaging and contact us within 10 days of receiving the products, either by return email from your order confirmation, our contact us page or live chat for guidance. Please quote your order number and provide photos of the damaged/faulty goods to help the issue be resolved in a timely manner.
If your damaged item is a part of a kit then we will refund/issue a discount code as compensation for this item that will equal the cost of the item as a part of the kit. This means that it will most likely be slightly less than the cost of the item if purchased separately from the kit. Reimbursement will be for the individual item in the kit, it will not be for the full kit.